What is the AbaQulusi Municipality doing with your tax money?

MUNICIPALITY Complaints made AbaQulusi Municipality’s service delivery and budget plan available on their website for all residents who are interested in knowing what, where, when and how their tax money will be spent in the 2017/2018 financial year.

You might also want to read: AbaQulusi has a municipal manager… At last! |

“It is extremely important for residents to get acquainted with their municipality’s plans. When a community is informed and knows what the municipality plans, they also know what results to expect and can therefore insist on it, if it does not happen,” says Chris Fourie, the national spokesperson at Municipality Complaints.

The SDBIP serves as a “contract” between the municipality and community expressing the goals and objectives set by the council to be implemented over the next twelve months. A community (the consumers) can use the SDBIP as a basis to measure the performance of a municipality.

“We encourage residents and municipal consumers to use the SDBIP to monitor in-year performance of the municipality within the financial year. By doing this, the residents can pressurise the mayor and municipal manager to be pro-active and take remedial steps in the event of poor performance. The SDBIP aims to ensure that managers are problem-solvers, who routinely look out for unanticipated problems and resolve them as soon as possible,” Fourie added.

“For instance, the municipality planned to reseal 2km of President and Mark Street each, for R2 000 000 and R6 000 000 respectively. According to the SDBIP, the target is to complete the resealing by 30th June 2018, if this target is not reached, the community need to lodge a complaint at the municipality and if necessary refer the matter to the office of the Consumer Protector, who may issue a compliance notice against the municipality.”

Section 54(1) of the Consumer Protection Act states that when a supplier (municipality) undertakes to perform any services for or on behalf of a consumer, the consumer has a right to (a) the timely performance and completion of those services, and timely notice of any unavoidable delay in the performance of the services; (b) the performance of the services in a manner and quality that persons are generally entitled to expect.

Residents are welcome to contact us, if they need assistance to lodge a complaint with a municipality or refer a matter to the Consumer Protector. Send an email to [email protected]

The SDBIP can be downloaded here.

Issued by Municipality Complaints

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